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FAQ

COMMON QUESTIONS I AM ASKED

There are a lot of questions that people ask when it comes to website design. I have answered the most common ones below, but if you have any more then please get in touch!

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What Do You Do?

Well, I do quite a bit! My projects have included everything from ground up website builds, site redesigns, website security, branding and logo design, SEO and more. I cover a large scope of web and graphic design services.

Web design include website development, responsive design, SEO, website security and expertise in wordpress and content management.

Graphic design does not include one off designs, unless there are a water-tight brand guidelines in place. If you wanted me design you a brochure I would need to take on the branding for the whole business – this could be 2 months work, check out our services.

How Do You Charge Your Clients?

The idea is that I do not want to make a digital presence a massive outlay – some agencies do not build anything less than £10k websites. This means that a website is priced out of people’s grasp.

However, the way I have it set up is so that people can still get great web design + SEO on a smaller budget. I am trying to level the playing field.

There is the option of having a website built for a set fee, I work offer web design as a package as opposed to billed-per-hour.

If you are interested in seeing what I charge for a website, please see THIS PAGE. Or Book A Discovery Call.

Do You Have An Hourly Rate?

My services are catered to our clients needs, timeframes and functionality. Every project is different so we normally handle projects at a fixed rate. With that said, we do offer a retainer package in which you can purchase design time hourly and use it whenever you’d like for say, a new business card design, a new brochure design, website updates, etc.

View my current hourly rate

Why do you sell Packages for your solutions as opposed to price per hour?

“Why do you sell Packages for your solutions as opposed to price per hour?” Simple really – I do not want to rip you off.

The fees on my web design pricing page are laid out so that it covers the manual labour of the build and I throw in a hefty discount.

See, normally it takes between 40-50 hours to complete a website. If I was to charge this with my hourly rate of £35 to £55 per hour it could get silly – I am trying to be as democratic as possible and not be a d**k – I want to build you a website but I also need to keep a roof over my head.

It is a tricky conundrum – how do I rate my own work? Well I think it is okay. How do other people rate my work? Have a look at the header section of my home page for my rewards.

So you can appreciate that I am trying to be ‘local tech guy’ and help you out but I also need to keep a roof over my head.

Thanks for listening.

How Long Does It Take To Build A Website?

Well, how long is a piece of string?

Obviously, the more content you want to place on your proposed website, the longer your website will take to make. This includes the retrieval of images and the whittling of text.

I often set aside 50 hours to make a website – that is 50 hours sat at my desk coding away. This will in turn be spread out over six to eight weeks as I collect the information needed.

I admit this is one of the more elastic of the questions that I have set to answer by myself, on this page.

If everything is in place; images, copy and a rough idea of what you want, then the site will be ready within two to three weeks. But, this depends if everything is web-ready.

Reach out on my contact page to have a chat with me – you can schedule a call with me and I will answer your questions in our appointment. You can book a Discovery Call HERE.

Do You Offer Website Hosting?

If I am contracted to build you a website then I will offer to host your website for you, if you take out a Website Maintenance Plan.

Maintenance Plans start at £35 a month. These plans enable me to pay for the server that is hosting your website and they enable me to keep the software that your website is built with up to date.

I used to try and ask my clients to source their own hosting – but, they would go for the cheapest hosting and as a result the site would crash.

I have access to secure, cloud hosting that will mean that your website will load quickly and therefore be higher in Google’s results.

Google recently rolled out an important update that measures a website usability. This means that if your website is slow to load (bad hosting) then it will rank lower in the results page.

Also, it is a great idea to keep everything all under one roof – your design, development and hosting. Wouldn’t it be great if there was one point of contact for all of these things? Well, that is where I come in. Book a Discovery Call.

How Does The Design Process Work?

Web design projects start with your online goals. I listen intently to your needs and questions then develop a vision as to how your website will look, how it will engage your clientele and just as importantly, how it will represent you well. If it’s your first time working with a developer to build your website, no worries, my goal is to make the process personalised and uncomplicated to give you the best design experience possible.

The logo design process starts with research. I find out about your business, your goals, your vision and then I look at your competition. Once I find the elements that will set you apart, then I hit the drawing board. Most items are sketched out to find the right design elements and shape arrangement, then the top designs are taken to digital format where they really come to life. You’ll receive jpegs of the first mock ups via email. Once the design is approved, you’ll receive a full logo package with different file formats for web and print.

The Graphic Design and Branding process is similar to that of the logo design process. I look at your needs and work toward designing creative materials that represent you well. Initial designs are sent via email for edits and approval. The editing process continues until the product design is completed to satisfaction. All files are then finalised, formatted and ready to be sent to print.

Do You Use Templates When Making Websites?

No.

I do not use cookie-cutter templates for the building of the sites I am tasked with creating. All of the websites I make are built to the clients needs and specifications.

I do not use templates.

This is the very reason my clients come to me – if they wanted a website like everybody else then they could use a website builder (like Wix or Squarespace).

I create designs that are unique to the person asking for the design; each website is unique and a one-off.

I have as many design styles as I have clients.

Do You Travel For Meetings?

I am afraid that I don’t – I live in Harrogate, North Yorkshire and I am limited to how far I can travel due to previous commitments.

If you are based outside of Harrogate, we can arrange a series of phone calls to see how I can help you. If you are lucky enough to live in Harrogate, I can met you at one of the fantastic local cafés for a cuppa and we can bring our laptops and get stuff sorted.

If not, there is always Zoom or Facetime or Skype?

What Is Your Design Time Turnaround?

For web design, pending clear communication and all information provided at the start of the project, I try to get the homepage and a few sub pages ready for review within 15-30 days. Once the design and layout is approved, then I move forward with the rest of the site. The majority of my website design projects last between 30-60 days.

For graphic design and logo design, I let you know when I plan to jump on the project then the initial design mock ups are sent within 72 hours unless stated otherwise. You’ll receive jpeg or png images via email to view for any input, adjustments or corrections you may have. That process continues until the design is completed and ready for print or the web.

How Do You Handle Payments?

Most projects are handled with an investment of 50% up front and 50% upon completion. Payment must be made in full before items are sent to print or published to web. For projects on a larger scale, I offer payment options in a 30%, 30%, 40% time sensitive agreement. Bank Transfer is preferred and I have an invoicing system.

It is highly recommended that you take out a Website Maintenance package with me – this will enable me to host your site and to keep it updated and fresh, stopping it from attacks.

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To find out more about my work or just to say 👋 click to book a Discovery Call.

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